Services During COVID-19
The effects of COVID-19 on Versatile Collection Fashion: online chat, order processing, shipping and after-sales.
COVID-19 has a varying degree of negative impact on everyone, and Versatile Collection Fashion is no exception.
As you know, Versatile Collection Fashion is an American company, but most of our supplier factories are located in China and India. The products you purchase will be produced, inspected, and packaged in China or India, and shipped to your door through international logistics such as DHL / UPS.
Over the past six months, China and the United States have been hit by COVID-19 in sequence. Governments of various countries have made great efforts to suppress the spread of the epidemic:
Suspend the production of most factories
Suspend international logistics and transportation
Require employees to work remotely at home
The effects of COVID-19 on Versatile Collection Fashion
As of today, Versatile Collection Fashion has basically resumed normal business, and we will continue to provide you with the best service. Although the negative effects of COVID-19 still exist, but we believe that we will eventually defeat it.
Order Processing need more time
As you know, when you place an order on Versatile Collection Fashion, in addition to dispatching the products in the warehouse, we often need to contact the factory to produce for you.
But lots of factories have not recovered 100% of their production capacity, which will cause us to spend more time and energy to prepare products for you.
In order to ensure the quality of products, we implemented stricter quality control during the COVID-19, which also means that more manpower and time are required.
This situation will become better with the disappearance of COVID-19 in the near future.
Shipping becomes slow and expensive
The products you purchase on Versatile Collection Fashion need to be shipped to you by the logistics company.
During the COVID-19, logistics companies were under the greatest pressure ever. There are too many packages to be transported. To deal with this situation, logistics companies adjusted their prices and shipping time periods:
Many cheaper logistics channels directly stopped their services.
The transportation cost per kilogram has increased to 5-6 times the original price, and actually Versatile Collection Fashion already subsidizes part of the freight for your almost every order.
All packages in a logistics company now need to be queued. Queued up to be taken, queued up to be shipped, queued up to be delivered.
After-sales during COVID-19
You will enjoy the same after-sale policy as usual.
Actually most of the after-sales problems recently are related to the extension of order processing time and the extension of logistics cycle. If you have questions about your order, please contact us and customer service will answer you in detail.
This situation will become better with the disappearance of COVID-19 in the near future.